Bright Pattern is a true omnichannel platform that enables agents to interact with customers on a single desktop without having to switch between applications.
Allow supervisors and agents to have full context of every conversation. Bright Pattern provides APIs that integrate into many third-party applications such as Salesforce, HubSpot, Zoho, PayPal, Stripe, and ChatGPT.
We have a crowded industry with many legacy players. Many of these products were built 15–25 years ago and were not architected for today’s challenges. While much of the messaging from these companies is directed toward the modern world, their product offerings were simply not designed with these requirements in mind.
As many legacy players have acquired products or functionality, they have had to support multiple architectures to try and deliver needed capabilities. This has resulted in slower innovation as they try to weave together divergent platforms.
Because Bright Pattern has an advanced and modern architecture on a single native platform, the speed at which we are able to add new capabilities is unparalleled. I believe, ultimately, that the legacy players will struggle to match the pace of innovation of younger, more advanced native platforms like Bright Pattern.
“Over the next 12 months, we believe the benefits will be in excess of $2 million savings in labor, but more importantly, our customers will get an easy and engaged customer experience.”
“At Randstad, we’ve started looking at how to do things smarter. With Bright
Pattern we delivered advanced functionality and automation and had an
ROI payback of just a few months.”
“Because Bright Pattern is totally independent with no reliance on any of our current platforms including Microsoft UC, the transition plan from our current contact center system was completely de-risked and allowed us to cut over without any disruption to services.”
Bright Pattern’s platform allowed us to manage call workflow easily. Call center managers are now able to customize workflows quickly to respond to the situation rather than having to rely on a whole team of IT and highly technical staff to do it for them.
“Bright Pattern’s Microsoft Teams integration allows our approximately 3,800 employees to connect seamlessly with the call center, allowing our organization to function like an octopus. Employees bring in data, which is aggregated in a central hub for all to access. Information access is easy and we can seamlessly deliver a great customer experience.”
“Bright Pattern offers a true omnichannel platform, built for the modern contact center. I haven’t found anyone providing a better omnichannel platform.”
